Privacy Policy

    SMS & TEXT MESSAGING PRIVACY POLICY

    Last Updated: August 20, 2025

    SMS MESSAGING CONSENT & PRIVACY NOTICE

    Your Consent to Receive Text Messages

    By providing your mobile phone number and submitting our lead form, you expressly consent to receive automated text messages, including promotional and transactional messages, from DigiLuna and our authorized agents at the mobile number provided. This consent is not required as a condition of purchasing any goods or services.

    Types of Messages You May Receive

    Transactional Messages:

    • Lead confirmation messages
    • Appointment reminders
    • Property showing confirmations
    • Document requests
    • Service updates

    Marketing Messages:

    • Property recommendations
    • Market updates
    • New listing alerts
    • Educational real estate content
    • Follow-up communications
    • Promotional offers

    Message Frequency & Timing

    • Frequency: You may receive up to 10 messages per month, but frequency may vary based on your engagement and preferences
    • Timing: Messages may be sent between 8:00 AM and 9:00 PM in your local time zone, Monday through Sunday
    • Seasonal Variations: Message frequency may increase during peak real estate seasons or based on market conditions

    Standard Message & Data Rates

    Message and data rates may apply. Check with your mobile carrier for details regarding your specific plan. We are not responsible for any charges incurred from your mobile carrier.

    How to Opt-Out (STOP Instructions)

    You may opt-out of receiving text messages at any time by:

    • Replying "STOP" to any text message from us
    • Replying "UNSUBSCRIBE" to any text message
    • Calling us at (520) 369-2777
    • Emailing us at contact@digiluna.ai
    • Using the unsubscribe link in any email communication

    After opting out, you will receive one final confirmation message, and then no further messages will be sent to your mobile number unless you opt-in again.

    Help & Customer Support

    For help or questions about our text messaging service:

    • Reply "HELP" to any text message
    • Call: (520) 369-2777
    • Email: contact@digiluna.ai
    • Hours: Monday-Friday 9AM-6PM Eastern Time

    PRIVACY & DATA PROTECTION

    Information We Collect via SMS

    When you interact with our SMS service, we may collect:

    • Mobile phone number
    • Message content and responses
    • Timestamp of messages
    • Opt-in/opt-out preferences
    • Device information
    • Location data (if enabled)

    How We Use Your SMS Data

    Your SMS data is used for:

    • Delivering requested real estate services
    • Providing property recommendations
    • Scheduling appointments and showings
    • Sending market updates and alerts
    • Improving our AI communication system
    • Analyzing engagement patterns
    • Ensuring compliance with regulations

    AI-Powered Messaging

    Our system uses artificial intelligence to:

    • Generate personalized responses
    • Analyze your preferences and interests
    • Optimize message timing and content
    • Provide relevant property recommendations
    • Improve communication effectiveness

    AI Data Processing: Your message content may be processed by AI systems to improve service quality. This processing is automated and designed to enhance your experience while maintaining privacy.

    Data Sharing & Third Parties

    We do not sell your SMS data to third parties. We may share your information with:

    • Service Providers: SMS platform providers, AI processing services
    • Real Estate Partners: Licensed agents, mortgage brokers, title companies (with your consent)
    • Legal Requirements: When required by law or legal process
    • Business Operations: Analytics providers, customer support systems

    Data Security for SMS

    We implement industry-standard security measures including:

    • Encrypted data transmission
    • Secure data storage systems
    • Access controls and authentication
    • Regular security audits
    • Compliance monitoring systems

    Your Privacy Rights

    You have the right to:

    • Access your SMS data and communication history
    • Correct inaccurate personal information
    • Delete your SMS data (subject to legal requirements)
    • Restrict processing of your data
    • Data portability for your SMS communications
    • Object to certain uses of your data

    Data Retention

    We retain SMS data for:

    • Active Communications: Duration of business relationship
    • Opt-out Records: Minimum 5 years (compliance requirement)
    • Compliance Records: As required by applicable laws
    • Analytics Data: Aggregated/anonymized data may be retained longer

    LEGAL COMPLIANCE

    TCPA Compliance

    This messaging service complies with the Telephone Consumer Protection Act (TCPA):

    • Prior express written consent obtained
    • Clear opt-out mechanisms provided
    • Message frequency disclosed
    • Identity of sender clearly stated
    • No messaging to numbers on Do Not Call lists

    CTIA Guidelines

    Our SMS practices follow CTIA Messaging Principles and Best Practices:

    • Clear call-to-action for opt-in
    • Transparent messaging program description
    • Simple opt-out process
    • Immediate processing of STOP requests
    • Appropriate message frequency

    State-Specific Requirements

    We comply with additional state privacy laws including:

    • California Consumer Privacy Act (CCPA)
    • Virginia Consumer Data Protection Act (VCDPA)
    • Other applicable state privacy regulations

    Carrier Requirements

    Our messaging service meets requirements from major carriers:

    • Verizon, AT&T, T-Mobile, Sprint compliance
    • Proper campaign registration
    • Content guidelines adherence
    • Volume and velocity limits

    CONTACT INFORMATION

    For SMS/Privacy Questions:

    • Phone: (520) 369-2777
    • Email: contact@digiluna.ai
    • Mail: DigiLuna
      6100 Lake Ellenor Drive, Suite #151 #1166
      Orlando, FL 32809
      United States

    Data Protection Officer:

    • Email: contact@digiluna.ai
    • Phone: (520) 369-2777

    POLICY UPDATES

    This SMS Privacy Policy may be updated periodically. Material changes will be communicated via:

    • Text message notification
    • Email notification
    • Website posting
    • Other appropriate channels

    Continued use of our SMS service after policy updates constitutes acceptance of changes.

    This policy is effective as of August 20, 2025 and applies to all SMS communications from DigiLuna and affiliated real estate professionals.